Revised November 2026 · (719) 249-8261 · hello@coloradospringsroofco.com
Tell us
Call (719) 249-8261 and ask for a complaint callback, or email hello@coloradospringsroofco.com. Include the property address, the job date, what was agreed, what went wrong and any photos. If a crew is on site now, say so; that is handled the same day.
Acknowledgement within one business day
A person confirms receipt and names who is handling it.
Site visit for workmanship issues
For leaks, missing flashing or similar, someone looks at the roof before any conclusion is reached.
Written answer within ten business days
What was found, what will be done and by what date. Warranty work is arranged; if something is not covered, the reason is given in writing.
Who answers for what
The roofing is performed by an independent contractor under the agreement you signed with them. We booked the job and chose the contractor, so we accept complaints about both and stay involved until the matter is closed. The referral disclosure sets out the arrangement.
If the matter is not resolved
You do not have to go through us. You may contact the Colorado Attorney General's Consumer Protection Section, or the Pikes Peak Regional Building Department, which registers roofing contractors and issued the permit for permitted work. Nothing in this policy limits your rights under your contract or Colorado law.
Insurance claim complaints
Coverage decisions belong to your insurer. If the contractor handled your documentation badly, tell us. If you believe the insurer handled the claim badly, the Colorado Division of Insurance accepts those complaints. Deductibles are never waived or absorbed on jobs booked here.
Records
Every complaint, the actions taken and the dates are kept for two years and reviewed when deciding which contractors we continue to book. Repeated complaints end the arrangement.